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Customer Success Lead
Own the post-onboarding relationship. Spot churn risk early, surface what to build next.
About the role
After the Solutions Engineer hands a customer over, you own the relationship. Monthly health-checks, quarterly reviews, the feedback loop into product. You'll be the senior voice in the room when customers have problems we can't fix in code, and the first to notice when something's drifting.
What you'll do
- Run a monthly check-in with every customer past onboarding.
- Track customer health: usage, sentiment, NPS, manual interventions.
- Lead the quarterly business review for each customer.
- Own the feedback loop into product.
Who you are
- 5+ years in CS at a B2B SaaS company, ideally with hands-on customers.
- Can read code at a reading level.
- Strong written async culture instinct.
Nice to have
- Have managed customers in non-English-speaking EU markets.
- Operations background.
Compensation
€75–95k base + equity + retention bonus.
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